Problem Overview

Tally.ERP 9 and Tally Prime are essential for many businesses, but printing reports can sometimes be a source of frustration. Common printer configuration issues include documents failing to print, appearing as garbled text, incorrect page breaks, or even the wrong printer being selected. These problems often stem from misconfigured settings within Tally, incorrect printer drivers, or simple connectivity issues, leading to operational delays and lost productivity.

Solution

To resolve Tally printer configuration issues, follow these systematic steps:

  1. Verify Printer Connection & Power: Ensure the printer is physically connected, powered on, and has sufficient paper and ink/toner.
  2. Check Default Printer: In Windows, go to 'Settings' > 'Printers & Scanners' and ensure your desired printer is set as the default, or selected correctly within Tally's print dialogue.
  3. Update Printer Drivers: Outdated or corrupt drivers are a common culprit. Download and install the latest drivers from the printer manufacturer's website.
  4. Tally Print Settings: Within Tally, navigate to the report you wish to print. Before printing, often an 'F12: Configure' or 'Print Setup' option appears. Here, ensure:
    • The correct printer is selected.
    • Paper size, orientation (portrait/landscape), and margins are set appropriately.
    • "Print Language" is set to "User Defined" or "Standard" if garbled text appears, or try "Raw" for basic printing.
  5. Check Port Settings: For older parallel/serial printers, ensure the correct port (LPT1, COM1) is selected. For network printers, verify the IP address or hostname.
  6. Print Test Page: Try printing a test page directly from Windows to rule out Tally-specific issues. If this fails, the problem lies with the printer or its driver/connection.
  7. Restart Tally and PC: A simple restart can often clear temporary glitches.

Conclusion

Resolving Tally printer configuration issues requires a methodical approach, checking everything from physical connections to software settings. By following these steps, you can quickly diagnose and rectify most common printing problems, ensuring your business operations run smoothly. For businesses looking to further streamline their processes and minimize such manual troubleshooting, leveraging an automation tool like Behold can significantly enhance efficiency by ensuring consistent configurations and proactive issue detection.